Terms

Draft for review: have these terms checked by a qualified adviser before launch.

Bookings

• Your price is based on the details and photos you give us. We send one clear price, and nothing is charged until you approve it.
• If the job is bigger on the day, your trade sends an updated price with photos. Extra work only starts if you approve it. If you decline, the trade does the job as booked at the price you approved.
• If the job can’t go ahead as described, a £35 call-out fee applies.
• Non-members pay a £25 booking fee per job. Concierge and Landlord members pay no booking fee.

Workmanship guarantee

Every job booked through Cottia is covered by our £1,500 workmanship guarantee. Tell us within 30 days if something isn’t right and we’ll send the trade back, or a new one, at no cost to you.

Memberships

• Paid memberships renew automatically each month (or year) until you cancel. You can cancel any time from Settings, with no cancellation fee. You keep your benefits until the end of the period you’ve paid for.
• Home Plus includes a 14-day free trial for new members. We’ll remind you before it ends.

Home Score

The Home Score is an estimate built from public records and what you tell us. It is not a survey or a valuation.