Privacy policy

Draft for review: have this policy checked by a qualified adviser before launch.

What we collect

• Account details: your name, email address, phone number and password (stored as a secure hash).
• Property details: addresses you add, answers you give us, documents and photos you upload.
• Job details: what you book, when and where, prices and messages.
• Payment details: handled by our payment provider, SumUp. We store a card token and the last four digits, never your full card number.

Public records we use

To estimate your Home Score we use public data such as Energy Performance Certificates, HM Land Registry price paid data, Environment Agency flood information, police.uk street-level crime data and Met data. Home Scores are estimates and are not a survey or valuation.

How we use your information

• To run your account, calculate and update your Home Score, and send monthly updates and reminders.
• To arrange jobs with vetted trades. We share only what the trade needs to do the job.
• To take payments for memberships and jobs.

Sharing

We only share your details with a partner estate agent if you ask to be introduced, and we’ll tell you if we receive a referral fee. We never sell your data.

Your rights

You can access, correct or delete your data, or object to how we use it. Contact us from the Contact page. You can also complain to the Information Commissioner’s Office.